| Certified
NETS Answers at a Click of A Finger
Welcome to the Certified NETS Resource Center — your first
stop for answers and added insight on any number of related topics.
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CENTER LOGINS | TOOLS
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RESOURCE
CENTER LOG-INS
REMOTE SUPPORT: Certified NETS offers
an enhanced our Remote Support product allowing us to “remote
control” a user’s computer from our office. With this
product, a Certified NETS engineer can take control of the user’s
computer, keyboard and mouse and the user can observe as we navigate
on their computer.
-
Diagnose and resolve PC issues as they occur
- Just
like having an IT support team on site, but at a fraction of the
cost.
-
Minimize need for onsite visits, saving time and money
- Clients
love the responsiveness of this service and appreciate getting
problems solved quickly and the money they save!
Initiate
Remote Support
with a Certified NETS Network Engineer. Contact us for login
information.
HELP DESK: The Certified NETS HelpDesk system helps clients
track and better manage their Contract Support. This system tracks
incident support calls providing historical data and the ability
to electronically track the time used for Support Contracts. hard
copy reports with our monthly statements for our customer’s
convenience. We will soon offer secured logon so customers may:
- open
new tickets
- track
existing tickets
- view
historical information
- view
Support Contract time usage
Login
to HELPDESK
CERTIFIED CARE: Certified CARE is a low-cost, pro-active,
24x7 service that provides a single interface to monitor your critical
Assets, Faults, Performance & Security of your entire IT infrastructure.
With Certified CARE, you can predict critical performance problems
and resolve them before they impact your business. With trend information
that is gathered, you can present a solid business case for upgrades
and expansion. What that means is you will be more productive, operating
“in the know” and can re-align your resources to focus
on other forward-thinking/cost-saving projects for your business.
Login
to CERTIFIED CARE. |
